Last updated: March 31, 2024

This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of services and the issuance of refunds by AutoGrip (hereinafter referred to as “we”, “us”, or “our”). By accessing our website autogrip.in or using our services, you agree to comply with and be bound by this Cancellation and Refund Policy.

1. Cancellation of Services

1.1. Customers may request the cancellation of services booked with AutoGrip by contacting our customer service team through the provided channels.

1.2. Cancellation requests must be made within a reasonable time frame before the scheduled service appointment. The specific cancellation deadline may vary depending on the type of service booked and will be communicated to the customer at the time of booking.

1.3. We reserve the right to refuse or charge a cancellation fee under any circumstances.

2. Refund Policy

2.1. Refunds for cancelled services will be issued based on the following criteria:
– If the cancellation request is made within the specified cancellation deadline, a refund may be issued to the original payment method.
– If the cancellation request is made after the specified cancellation deadline or if the customer fails to show up for the scheduled service appointment without prior notice, no refund will be issued.

2.2. Refunds may take a certain amount of time to process and reflect in the customer’s account, depending on the payment method and financial institution.

2.3. Refunds will only be issued to the original payment method used for the booking.

2.4. No refunds will be issued for the part already purchased, procured, used or fitted in the customer’s vehicle.

2.5. No refunds will be issued for the service(s) already provided/rendered to the customer.

3. Changes to Appointments

3.1. Customers may request changes to their service appointments, such as rescheduling or modifying the booked services, subject to availability and any applicable terms and conditions.

3.2. Changes to appointments may be subject to additional charges or fees, which will be communicated to the customer prior to making the changes.

4. Contact Us

4.1. If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at autogripin@gmail.com.

By accessing our website or using our services, you acknowledge and agree to comply with the terms and conditions outlined in this Cancellation and Refund Policy.

Thank you for choosing AutoGrip.